Cancellation Policy

This Cancellation Policy applies to all purchases made through Force Professional Tools.
By placing an order with Force Professional Tools, you agree to the terms outlined below.

1. General Cancellation Rights
Customers may request to cancel an order, subject to the conditions outlined in this policy. Cancellation requests must be submitted as soon as possible to avoid processing and fulfilment costs.
Force Tools reserves the right to accept or decline cancellation requests based on the order status at the time of the request.

2. Cancellation of Online Orders (Standard Orders)
Online orders may be cancelled provided that:
• The delivery driver has not yet been dispatched, or
• The courier service has not yet been arranged or booked.
Once the driver has been dispatched or the courier booking has been confirmed, the order is considered fulfilled for shipping purposes and can no longer be cancelled.
In such cases, customers must refer to the Returns Policy for further assistance.

3. Special Orders and Non-Stock Items
Special orders include any items that:
• Are not normally kept in stock,
• Are a specific quantity that is not kept in stock
• Require special procurement specifically for the customer.
Deposit Requirement
• A 50% deposit is required before a special order will be processed.
Cancellation of Special Orders
• If a special order is cancelled for any reason after it has been placed and processed, the 50% deposit will be retained by Force Professional Tools.
• This deposit retention is necessary to cover procurement, administrative, supplier, and logistics costs already incurred.

4. How to Request a cancellation
To request a cancellation, customers must contact Force Professional Tools using one of the following methods:
• Email: [email protected]
• Phone: 011 826 0024
Please include:
• Full name
• Order number
• Date of order
• Reason for cancellation
Cancellation requests are only considered confirmed once acknowledged by Force Professional Tools in writing.

5. Refund Processing
Where a cancellation qualifies for a refund:
• Refunds will be processed via EFT.
• Refunds may take 5–10 business days, depending on the payment provider and banking institution.

6. Related Policy
If your order has already been dispatched or delivered, please refer to the Force Professional Tools Returns Policy for information on returns, exchanges, and eligibility.

7. Policy Updates
Force Tools reserves the right to update or modify this Cancellation Policy at any time without prior notice. The latest version will always be available on our website.